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Friction Points Study 2024

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In our latest Friction Points study, we uncover where the industry has improved and what still creates friction for customers.

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The 2024 CDK Automotive Retail Industry Trend Report

The 2024 CDK Automotive Retail Industry Trend Report (insights)

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Closing the Dealership Gender Gap

Closing the Dealership Gender Gap.

Ease of Purchase Score Hits Record High in August

Ease of Purchase Score Hits Record High in August.

The Test Drive’s Enduring Value for Dealers

The Test Drive’s Enduring Value for Dealers.

Gen Z Workers at Dealerships Want a 401K and Feedback

Generation Z Workers at Dealerships Want a 4 0 1 K and Feedback.

Car Buyers Will Hit the Top of Their Budget

Car Buyers Will Hit the Top of Their Budget.

Car Sales: Shoppers Still Want a Needs Assessment

Car Sales. Shoppers Still Want Needs Assessment.

Three Misconceptions About Dealership Service Departments

Three Misconceptions About Dealership Service Departments.

Enthusiasm for Selling EVs Closely Tied to Geography

Enthusiasm for Selling EVs Closely Tied to Geography

The 2024 CDK Automotive Retail Industry Trend Report

The 2024 CDK Automotive Retail Industry Trend Report

Does Your Staff Know Their Stuff When It Comes to Selling EVs?

Does Your Dealership Staff Know Their Stuff When It Comes to Selling E Vs?

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