Accountability: It’s what all executives want from their teams, yet don’t always get. However, Mike Ernst, the executive vice president of Circle Automotive Group in Southern California does. He achieves it by using data to his advantage, which enables him to efficiently oversee four locations that have sold and serviced Porsches, Audis, Volkswagens and Volvos for more than 25 years.

CDK Global Turns Data Into Profitable Growth — All on a Single Platform

Mike Abdul first worked with CDK Global in 1989 as an accountant at Charlie Thomas Autoworld. When he moved to Bayway Auto as CFO, he had them switch to CDK as soon as their prior contract was up. By the time he left Bayway after 24 years, Mike, the owner, and CDK had grown the company from a single rooftop to 10 dealerships.

For more than 25 years, Flow Lexus of Greensboro, has prided itself on providing an elite level of customers service for their clients. Service Manager Chris Hess told us, “The automotive dealership industry has been lagging in the customer experience model. Watch our customers in the waiting room: they’re not reading magazines, they’re on their phones and want to know what’s going on. With Lexus Monogram Service they get updates … they see a video of what’s wrong with their vehicle, they know what it’s going to cost, they see where it’s at in the process and how long it should take.