CDK Global

CDK Global

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3 Metrics to Measure Automotive BDC Performance

Does your dealership use an external BDC for sales calls? Many managers like to keep control of their sales process in house, but realistically, the majority of salespeople don’t have time to place the hundreds of calls necessary every week to keep their pipeline filled.

Additionally, many salespeople lack the skills to effectively engage consumers over the phone. The personality types that provide engaging in-person experiences don’t always translate well to over-the-phone experiences.

Protecting Your Dealership from Cyberattacks in 2019

The majority of IT professionals at dealerships across the country agree that it’s not a matter of if, but when your dealership will fall prey to targeted attacks involving malware, ransomware, data exfiltration, or phishing.

10 Things you need to know about Service Connect

Service Connect is the FASTEST way for you to get CDK Support — AND it’s much faster than the phone. There's no waiting on hold, trying to remember your CMF number or wading through endless prompts. There’s so many great advantages of Service Connect, but here are the top 10 things you need to know.

Why Dealers Need to Make the Switch to SD-WAN

With the help of CDK Global, Audi Coral Springs is molding themselves in the way the customer wants to do business.

How Automating Accounts Payable Yielded Money-Saving Results

Paying bills. No one likes doing it, but imagine the responsibility of cutting about 2,500 checks each month — but only after the General Managers and Department Managers have approved every expense — across five stores.

CDK Cloud Connect Helps Grieco Auto Group with Growth

When Michael Grieco Sr. opened his first new car franchise in 1995, installing a network with maximum uptime, dependability, cost efficiency, and simplicity were all concerns.

GROW YOUR SERVICE BUSINESS THROUGH YOUR BDC

Most dealerships use a Business Development Center (BDC) to help fill the pipeline for vehicle sales. But a much smaller number of dealers take full advantage of a BDC to deliver more Service business.

Automotive Retail in the Age of the Empowered Customer

Forrester's recent report on "The Age of the Empowered Customer" really gets you thinking. Chief Customer Experience Officer, Tony Graham penned his thoughts about what the auto retail industry can do to serve customers in this new era.

Message Received: Texting and Your Service Customer

High in demand but seldom offered as a communication option for customers, text messaging can bring added opportunities to increase loyalty through every phase of the service customer journey. It is an easy win if implemented and used the right way.

Six Ways to Keep Customers from Walking Away from a Deal

The car buying process can feel complicated and overwhelming, leading the deal to fall apart. Using data from our 2018 study on recent post-purchase or in-market car shoppers, CDK has identified six major points of contention for consumers.